Order Information
Most orders ship within five working days
of receiving your order. We will not charge your credit card until the day of
shipment. Unless otherwise specified by you, orders are shipped via UPS Ground,
FOB Duluth, Georgia (USA).
International Shipping
Georgia Controls will only ship within the
USA and to Canada. Please note that any shipments to Canada will incur import
duties, fees and taxes. These import duties, fees and taxes are levied by the
Canadian government. We have no way of knowing how much these charges will be,
so we cannot give you an estimate.
Packages shipped to a
residence in Canada will be charged an extra COD charge by
UPS. This COD charge is on top of the shipping amount that we charge. If we can
ship to your place of business there will be no additional COD charge from
UPS.
Shipping Charges
Shipping charges vary according to destination,
size & weight of packages. We will do everything possible to provide you
with the lowest shipping charge possible. You pay only item price plus shipping
and handling unless sales tax is required.
There are no hidden charges.
You will see the exact amount due before you submit your completed
order.
General Shipping Info
(Click
here for UPS Time in Transit map) We are located just outside of Atlanta,
Georgia. Click on the Time in Transit map to see how long your package will
take in shipping.
Security
The Georgia Controls website uses
Creative Cart, a secure
shopping cart service, for your web purchases. Creative Cart uses an SSL (Secure Socket Layer) connection to collect
your sensitive information. You can then be assured your purchase is
secure.
Questions
If you have questions about an order please feel free
to
email us, or call us at
770-476-7322. We are open from 9:00am to 12:00pm and 1:00pm to 5:00pm Eastern
Time, Monday through Friday.
Sales Tax
Sales tax, for Georgia residents only, is 4% to 8%
depending on ship-to county.
Missing Shipments
We will be happy to trace any missing packages
which were shipped via UPS. Notify us as soon as possible so that we may
contact UPS and start the search.
Listed Prices
Prices listed are Suggested Retail Price and do not
include shipping, handling, or sales tax (sales tax applicable for Georgia
residents only).
Return/Replacement Policy
Your satisfaction is important to us.
If there is a problem, contact us within 3 business days of receiving your
order and we will work out the details of items to be returned. If items are
damaged upon arrival immediately notify UPS or other shipper. Items shipped UPS
are always insured. Returned items must be received in the same condition as
when shipped to you. You will be refunded the cost of the item, not including
shipping and handling. Returning the item will be at your expense. All returns
require an RMA (Return Material Authorization) number.
Warranty
One year from date of shipment. Returning the item to
Georgia Controls will be at your expense. All warranty returns require an RMA
(Return Material Authorization) number.
Methods of Payment
We accept Visa, MasterCard and American
Express. Your credit card will be charged on the day of shipment of your
purchase. Prices are in US dollars. We do not accept Purchase Orders on the
web. Purchase orders may only be placed directly with the factory at
770-476-7322. Factory hours are from 9:00am to 12:00pm and 1:00pm to 5:00pm
Eastern Time, Monday through Friday.
Privacy Statement
Any information given to us is kept strictly
confidential. We do not sell customer lists, mailing lists or surveys; or give
out private information to anyone. We consider this information to be private
and confidential. The only exception is if we are required to provide
information to any law enforcement agencies.
UPS Delivery
Georgia Controls ships everything via UPS from just
outside Atlanta, Georgia.
Note: UPS will NOT ship to a P.O. Box, APO or FPO
address! This is not our choice, it is standard UPS policy.
